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  Beech Grove
Sherburn in Elmet
North Yorkshire
LS25 6ED [Map]
Tel: 01977 682208
Fax: 01977 681665


Welcome to the


Sherburn Group Practice Website


To deliver “Best Practice” standard of care by providing suitable patient consultations to establish an appropriate diagnosis, treatment and care plans 





For our Online Services, please click on either of the three buttons below.


If you are new to this service the appointment and prescription buttons include user information, but if you have logged on before click on Patient.co.uk:- 






NEW Telephone System - Coming 7th February 2019!


On Thursday 7th February the practice will be changing over to a new telephone system provider.   This will mean that you will notice some changes when you contact the practice by phone. 


You can still use the automated system to book, cancel or change appointments,  but if you would rather speak to a person you will be offered one of 5 options.  


1. For receptionist

 2. To enquire about a prescription

 3. To talk to the secretary about a referral

 4. To discuss a report

 5. For Dispensary  


We have tried to keep the options as simple as possible whilst enabling you to get direrctly to the people you need.


The new system has a couple of other features that we hope you feel will be of benefit to you. 


1. If you are in a queue to be answered you will be told your position in the queue

2. You will also have the option to having a call back if your in a queue


Identification message on online services

Due to a software upgrade some patients may experience a pop up message which says to verify your identification or present yourself to the surgery. If you do receive this type of message, please speak to our receptionists, who will pass this onto our admin team to check and sort electronically.


Making appointments with Receptionists


Starting from the beginning of July, when patients request an appointment at the surgery the reception staff will be asking patients if they are happy to tell them the reason for the appointment.


Reception staff have been trained to ask certain questions in order to ensure that you receive:

  • the most appropriate medical care,
  • from the most appropriate health professional,
  • at the most appropriate time.
 Reception staff, like all members of the Practice team, are bound by confidentiality rules and any information given by you is treated with strict confidentiality.

  • Receptionists will ask for a brief description of you problem
  • You can ask to speak to a receptionist in private away from reception.
  • if you feel an issue is very private and do not wish to say what this is then this will always be respected.


There are now two ways in which results can be obtained from the practice.


1. Register for online services - this way you will be able to see results as soon as they have been filed by the doctor, along with any comments/actions that the doctors would like you to undertake. You will be able to access the website 24 hours a day and are not dependant on being able to telephone the surgery between 10am and 6pm.

Please see front page for details on "How to register at our Practice" choosing the document "Application for online access for my medical records" for this service. If you already use our online service but do not have access to medical records, please still complete the correct sections of this document and read the information provided. (Identification does not need to be provided again)


2. Contact the surgery by phone  - and the receptionist will let you know the result and any actions required.
We would request that you contact the surgery after 10am to avoid the busier times.


Thank You


Accessible Information


At the Practice we want to make sure that our patients receive information in an accessible way and we do our best to meet these needs as best as possible, e.g. confirming appointments with a telephone call rather than a letter for the blind or visually impaired. 


We already have a induction loop system installed which helps a deaf or hard of hearing person to hear more clearly when speaking to our Receptionists at the desk. 


So please inform us of any communication needs you may have, so we can find out how best to meet them.


Named GP and Patient Online


All our patients are registered with us as a practice and can see any GP on the team here. By March 2016 the government has decided that every patient also has to have a named GP linked to their record who will have responsability for the coordination of care for that patient. 


If you would like to know who your named GP is please ask at reception or in your next consultation.


Having a named GP should not change how you use the practice and does NOT prevent you from seeing any GP at the practice as you currently do. For this reason we will not be routinely changing the named GP assigned to your record.



GMS / PMS 2015-16 Contractual Requirement for Patient Online Service  


· to book, view, amend, cancel and print appointments online


· to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances


· to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient



This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records before 31st March 2016.


This date is subject to the necessary NHS GP systems and software being available to the practice.


This practice currently offers the facility for patients:  



Friends & Family


Have your say to improve your healthcare. Did you know you can now have your say to help improve more services across the NHS?


The Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. It’s already in use in many parts of the NHS and is expanding to a lot more. You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account.

It doesn’t take long and you don’t need to give your details on your feedback form. Look for details in the reception or waiting room. You can ask also give responses on line by clicking here for a direct link to iwantgreatcare.com who are collecting responses for Sherburn Group Practice and many other Practices.



For more information www.nhs.uk/friendsandfamily









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