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  Beech Grove
Sherburn in Elmet
North Yorkshire
LS25 6ED [Map]
Tel: 01977 682208
Fax: 01977 681665


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Welcome to the

 

 

Sherburn Group Practice Website

 

To deliver “Best Practice” standard of care by providing suitable patient consultations to establish an appropriate diagnosis, treatment and care plans 

 


 

 

 

The Surgery will be closed on Bank Holidays Monday 6th and Monday 27th May 2019

 

 

 

NEW Telephone System - Coming 7th February 2019!

 

On Thursday 7th February the practice will be changing over to a new telephone system provider.   This will mean that you will notice some changes when you contact the practice by phone. 

 

You can still use the automated system to book, cancel or change appointments,  but if you would rather speak to a person you will be offered one of 5 options.  

 

1. For receptionist

 2. To enquire about a prescription

 3. To talk to the secretary about a referral

 4. To discuss a report

 5. For Dispensary  

 

We have tried to keep the options as simple as possible whilst enabling you to get direrctly to the people you need.

 

The new system has a couple of other features that we hope you feel will be of benefit to you. 

 

1. If you are in a queue to be answered you will be told your position in the queue

2. You will also have the option to having a call back if your in a queue

  

Making appointments with Receptionists

 

When patients request an appointment at the surgery the reception staff will be asking patients if they are happy to tell them the reason for the appointment.

 

Reception staff have been trained to ask certain questions in order to ensure that you receive:

  • the most appropriate medical care,
  • from the most appropriate health professional,
  • at the most appropriate time.
 Reception staff, like all members of the Practice team, are bound by confidentiality rules and any information given by you is treated with strict confidentiality.

 

  • Receptionists will ask for a brief description of you problem
  • You can ask to speak to a receptionist in private away from reception.
  • if you feel an issue is very private and do not wish to say what this is then this will always be respected.
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