Appointments System
Monday to Friday at various times 08:00 – 17:30 (19:45 if evening opening) and Saturdays 09:00 – 10:00.
Routine Appointments
For routine appointments please ask for an appointment with the doctor you usually see. This helps to provide continuity of care.
You can also make a certain appointment on line via the link at the top of this page. Please ask at reception for information about how to gain access to this service.
Non-urgent advice: Emergency Surgeries
The doctor will only have time for your urgent problem. Please don’t use emergency slots for routine care.
You will be seen by the doctor on duty for that day. Please do not abuse this service by asking the doctor to deal with routine problems.
Making Appointments with Receptionists
When patients request an appointment at the surgery the reception staff will be asking patients if they are happy to tell them the reason for the appointment.
Your information stays private. All our staff follow strict privacy rules. You can:
- Give a quick description of your problem
- Speak to staff in private away from the desk
- Choose not to share details if you prefer
Reception staff, like all members of the Practice team, are bound by confidentiality rules and any information given by you is treated with strict confidentiality.
- Receptionists will ask for a brief description of your problem
- You can ask to speak to a receptionist in private away from reception.
- If you feel an issue is very private and do not wish to say what this is then this will always be respected.
Home Visits
If you need a doctor and it is impossible for you to attend the surgery, a home visit may be appropriate. Please phone the surgery before 10.00am if possible ensuring that:
- a responsible person makes the request
- you give full details of the patient (name, address, phone number)
- some idea of the problem (this helps us to prioritise urgent cases)
- directions if necessary.
- a member of the practice may call you back to triage your request
If the problem is URGENT, please tell the receptionist.
Cancel an Appointment
Tell us if you can’t come. Your slot can go to someone else. If you miss visits without telling us:
- We’ll send you a warning letter
- You might lose your place at our practice
Cancel online or by phone. Unfortunately, it is not possible to call to cancel Saturday appointments on Saturday morning.
Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.
Non-urgent advice: Late for your appointment
Come on time or you might not be seen. You’ll need to book again the next day unless it’s a medical emergency.
Interpreter
If you require an interpreter, tell our receptionists and they will arrange this for you.
Text Reminder Service
We will send text reminders for appointments.
To have this service you will need to inform the receptionist that you consent to this service.
Please remember to keep your contact information up to date with us.